FAQ'S
Management Features & Notifications
Can I manage multiple restaurant locations in OrderNomics?
Yes! Manage all your restaurant locations from one easy dashboard—track orders, pricing, and savings in real time.
Can I set user roles and permissions in OrderNomics?
Yes—OrderNomics lets you assign custom roles and control access levels, giving you better oversight across your team. There is no limit to how many users you can have.
Can distributors see each other’s pricing?
No—OrderNomics protects pricing confidentiality. Distributors cannot view competitor pricing, but they can see which products your business purchases elsewhere. This creates a true Apples-to-Apples (A2A) environment—encouraging fair competition and giving each distributor the opportunity to earn your business through better pricing and service.
Which distributors can I order from through OrderNomics?
OrderNomics connects with any distributor across the United States.
Does OrderNomics decide who I should buy from?
Nope—OrderNomics keeps you in charge. Our Apples-to-Apples (A2A) price comparison lets you see price, value, and quality side-by-side, so you can decide what’s best for your kitchen.
What should I do if there’s an issue with my order?
After eons in the industry, we know things don’t always go as planned OrderNomics is designed to support your distributor relationships, not replace them. If something’s off with an order, just contact your distributor sales rep directly—they’ll get it sorted quickly.
Does OrderNomics allow direct communication with my distributors?
Yes. You can easily message and collaborate with your distributor sales team right inside OrderNomics.
🔌 Integrations & Connectivity
How does OrderNomics integrate?
OrderNomics connects to both EDI and non-EDI food distributors.
Do I need to buy new hardware to start using OrderNomics?
Nope! OrderNomics works right on your existing computers and tablets—no new hardware required.
Does OrderNomics connect with my POS, accounting, or payroll systems?
OrderNomics focuses on purchasing, so it doesn’t connect with POS, accounting, or payroll systems—for now.
Will OrderNomics sync sales and labor data in real time?
OrderNomics does not currently sync real-time sales or labor data. Its core focus is purchasing efficiency and cost comparison.
Can I import historical sales data from my old POS?
No. OrderNomics does not support importing or analyzing historical sales data from other systems.
Am I able to build orders on an order sheet in areas of my business that have limited or no Wi-Fi?
Yes—OrderNomics works in offline mode, so you can still create and manage orders even if your internet connection drops
📊 Reporting & Analytics
Can I view estimated savings opportunities in OrderNomics?
Yes—OrderNomics highlights your estimated savings opportunities week-over-week, month-over-month, and year-over-year, so you can easily track and analyze your progress over time. OrderNomics flags missed opportunities so you can spot where to improve your ordering process and capture more savings.
What types of sales reports can I get with OrderNomics?
OrderNomics doesn’t generate sales reports—it’s purpose-built for food purchasing, distributor comparison, and cost control.
Can I view gross sales instead of net sales?
OrderNomics does not track or display sales data. Its focus is on purchasing analytics and order management.
Does OrderNomics show labor cost projections for scheduled shifts?
OrderNomics does not include labor scheduling or cost projection tools. Its purpose is to simplify purchasing and improve cost control.
How do I manage products in OrderNomics?
OrderNomics lets you track product pricing, trends, and variances across one or multiple distributors—all in real time.
Can I track how my product prices change over time?
Yes—OrderNomics tracks historical pricing for every product, helping you spot price changes and variances over time.
Can OrderNomics help me reconcile distributor statements?
Yes. Match invoices to purchase orders to simplify vendor reconciliation and reduce errors.
💰 Payments & Billing
What payment methods can I accept with Ordernomics?
Can I pay vendors through Ordernomics?
OrderNomics does not include distributors payments or bill pay features.
Are there any hidden fees with OrderNomics?
Nope—$279 a month per store and a one-time $250 onboarding. That’s it. No contract, cancel anytime.
When does OrderNomics begin processing my payment?
Your one-time setup fee (per location) is charged on the day of activation so our team can start building your mapped order sheets right away. Your monthly subscription doesn’t begin until you’ve reviewed and approved your mapped order sheets—ensuring you’re completely satisfied before billing starts.
How do I cancel or opt out of my OrderNomics subscription?
Easy—just head to Account > Company Setup and cancel anytime. No fees. Just note that any previous charges are final.
Can I pause my OrderNomics subscription?
Yes. When your subscription is paused, OrderNomics will temporarily stop uploading order guides and sending orders. You can resume your account at any time to pick up right where you left off.
Managing Orders
How do I compare items on my order sheets?
All your products are organized into item groups that show comparable products from all your distributors side by side for true Apples-to-Apples (A2A) comparison. Each group displays real-time and historical pricing, savings, and ratings, helping you spot trends, and compare value. You can also set preferred items, key items, or flag products for price review.
Can I mark preferred products for my team?
Yes—use the heart icon to set store preferences. It highlights preferred items in purple, letting your team know which products to buy first while still keeping A2A comparisons visible.
Can I edit an Item or Item Groups while ordering in OrderNomics?
Yes. You can make real-time edits to items and item groups directly within your order.
Can I add a new item to OrderNomics while ordering?
Yes, you can! OrderNomics allows you to add new items and make real-time edits directly within your order.
How can I order half a case?
OrderNomics supports split-case ordering when your distributor offers it—simply select the split option while adding the item to your order.
Do managers get notified when employees are done building an order?
Yes. OrderNomics automatically sends an email notification to assigned managers or team members once an order is finished.
Does the distributor get notified when an order has been sent?
Yes. An automatic email notification is sent to your distributor sales reps once the order is submitted. EDI distributors are automatically notified.
Where can I find my sent orders?
All your orders live under Order History, where you can export, print, or filter by delivery date, user, total cost, savings, and more.
Where do sent orders go and what is the delivery method?
Your order is sent as a purchase order (P.O.) directly to each distributor—via EDI or email, depending on setup. Sales reps get both email and text alerts, and you can add multiple recipients for full visibility.
How do I add or remove a product from my order sheets?
OrderNomics uses your distributor order guides to populate your order sheets. Once your most current guides are uploaded, you can search and add products directly to your order sheets. To remove a product, simply click the remove button.
How often can I upload distributor order guides into OrderNomics?
There’s no limit—you can upload as often as you like. Pro Tip: Upload your order guides on every order day to ensure you’re working with the most up-to-date, real-time pricing and Apples-to-Apples (A2A) comparisons across all your distributors.
How do I know if I’m using an up-to-date order guide?
OrderNomics automatically alerts you if you’re using an outdated order guide. If an upload has aged out past six hours, you’ll receive a notification prompting you to refresh to the latest version—keeping your pricing and comparisons accurate in real time.
How long does it take to upload distributor order guides to OrderNomics?
Uploading is quick—typically taking a couple of minutes, depending on the number of distributor guide uploads.
How do I quickly find an item group on my order sheet?
Simply use the search bar at the top of your order sheet to locate any item group in seconds.
How do I set up and maintain my order sheets—and can I rearrange them later?
OrderNomics gives you full control to create and customize your order sheets shelf-to-sheet or A–Z. Upload existing sheets or walk your shelves using drag-and-drop or talk-to-text for fast setup. You can rearrange item groups anytime using drag-and-drop.
⚙️ Onboarding & Setup
How long does it take to set up OrderNomics?
Setup typically takes 8–15 hours per location, depending on inventory size. Guided onboarding is included to ensure a smooth launch.
Is there a fee for onboarding?
Yes. A one-time $250 onboarding fee covers conversions and shelf-to-sheet setup per store.
What documents or information do I need to get started with OrderNomics?
To get started, you’ll need your basic business information, payment details, and your distributors master order guides. Please also have the following details ready for each distributor you’d like OrderNomics to onboard:
- Distributor Name
- Account Number
- Sales Contact Name (Salesperson or Inside Salesperson)
- Sales Contact Phone Number (cell Preferred)
- Sales Contact Email Address
- Normal Order Days (including cutoff day and time)
- Scheduled Delivery Days
- Distributor Minimums (either dollar or case minimums)
Does OrderNomics provide training and support during setup?
Yes. Your onboarding includes personalized training, setup assistance, and ongoing access to the OrderNomics Help Center.